POSITION:                               Food & Beverage Supervisor

RESPONSIBLE TO: Food & Beverage Manager/Assistant Food & Beverage Manager

MAIN DUTIES:

Manages co-workers and activities of the food and beverage outlets, catering services, while maintaining excellence in quality standards and guest/member relations.

RESPONSIBILITIES:

*         Manages all food and beverage service outlets, which may include bar, restaurant, hot & cold display counter, catering department, kitchen, driving range, snack bar and refreshment buggy

*         Supports all Food & Beverage department co-workers, including some training

*         Ensures that co-workers meet all standards for performance, appearance and service provision.

*         Ensures that company standards for service and quality are met.

*         Ensures that all policies and procedures related to the operation of the Food & Beverage department are enforced and implemented appropriately, sanitation, food preparation and storage, alcoholic beverage service, cash and credit card processing, and health and safety.

*         Maintains effective inventory and shortage controls.

*         Maintains knowledge of local competition and general industry trends.

• Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance

• Reviews daily bookings, functions sheets, table reservations etc

• Greets customers utilising name where possible.  Offers customers menu and informs specials and menu changes, makes suggestions and answers questions regarding food, beverages, and service.

• Effectively up sells other items on menu, ie:  appetisers, desserts, mixed drinks, wine, coffee, etc.

• Process orders through the ESP/check order system and serve as appropriate

• Checks orders to ensure complete and correct order meets presentation and quality standards.  Serves courses at appropriate time intervals.  May package orders for take-out.

• Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order.

• Provide prompt service for all orders

• Clear tables and bar as customers are finished and suggests further sales

• Totals bill and accept payments and process through ESP system

• Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean by mopping floor, vacuuming carpet, scrubbing sinks, wiping mirrors and counters thoroughly in a timely fashion.

• Completes all necessary side work, including filling salt/pepper shakers, separating linen, stocking of shelves and daily tasks as required

• Completes opening and closing procedures as per shift

*         Complies with BGL personnel policies and procedures and health and safety procedures

• To undertake any further duties as requested by the management.

OUR VALUES:

We expect all our staff to strive to:

• Maintain open and honest communication with our customers and staff both internal and external, at all times.
• Create and have a positive impact on our local community.  Supporting regular neighbourhood events and working closely with society.
• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
• Support each other in everything we do, recognised and develop each individuals potential.
• Take complete ownership of their own actions and have pride in what they do.
• Deliver to our customer’s consistent high levels of service, quality and value in everything we do
• Look for alternatives to what we do seeking out and exploiting natural resources.

 Full Job Description