POSITION: Lifeguard

RESPONSIBLE TO:            Swimming Co-Ordinator and Health & Fitness Manager

MAIN DUTIES:

To ensure the safety and wellbeing of all pool users while maintaining high standards of cleanliness, organisation, and customer service across all wet side facilities.

RESPONSIBILITIES:

         Maintained constant vigilance of pool areas*, ensuring the safety of all users and proactively preventing incidents.

*         Conducted regular inspections of indoor and outdoor spa areas, ensuring full compliance with health & safety standards and pool regulations.

*         Enforced pool rules and safety procedures, minimising unsafe behaviour and reducing risk across all poolside & Spa facilities.

*         Responded effectively to emergency situations, delivering first aid and CPR in line with RLSS standards to ensure swimmer safety.

*         Completed all administrative tasks accurately and efficiently, including safety checks, incident reports, and daily logs.

*         Delivered excellent customer service, enhancing overall visitor experience and satisfaction.

*         Maintained a valid RLSS National Pool Lifeguard Qualification (NPLQ) and completed regular training to remain fully compliant.

*         Supported the cleanliness and organisation of facilities, contributing to a safe, hygienic, and welcoming environment.

*         Collaborated effectively with team members to ensure smooth day-to-day operations, particularly during busy periods.

*         Communicated clearly and professionally with customers, resolving queries and promoting a safe environment.

WORKING CONDITIONS:

*         Will be required to work evenings and weekends.

*         Working within a Humid environment.

OUR VALUES:

We expect all our staff to strive to:

Fun

*         We bring energy every day

*         We contribute to the happiness of the team

*         We deliver moments of delight and celebration

Ambition

*         We continually look to improve

*         We’re prepared to play even if we don’t always win

*         We take the positives and learn.

Collaboration

*         We communicate clearly, openly and fairly

*         We’re inclusive seeking, seeking to understand and appreciate differences

*         We contribute towards being a great team

Trust

*         We create safe spaces for all

*         We act responsibly and deliver on our promises

*         We believe in each other