VISION OF THE ROLE:

Responsible for set-up, maintenance and operation of the retail and golf department.  To assist and serve our members/guests with the requested retail, reception and golf experience ensuring service excellence and maximises each sale opportunity for department and club.

MEASUREMENT OF SUCCESS:

The Retail Assistant will be measured against key criteria:

Operating profit (derived from retail income)

Customer loyalty measured by Net Promoter Score (NPS)

Retail audit

Head Professional reviews, operational feedback, and personal objectives

RESPONSIBILITIES:

Operations

• Reviews daily bookings, tee times, lessons, societies and events.
• Greets customers using name where possible.  Offers customers playing options and informs of daily offers and promotions.  Answers questions relating to retail and golf issues.
• Processes all telephone enquiries, green fee and other payments in a professional manner.
• Reconcile all transactions and process orders through the ESP/check order system in an appropriate manner.
• Offer assistance to customers on merchandise and facilities on offer.
• Complete daily tasks and duties in a timely fashion.
• Replenish shop stock and update promotions daily, ensure stock is secured out of hours.
• Maintain and well-presented retail area, with all items bar coded and security tagged.
• Maintain the highest level of security never leaving the retail area unattended.
• Completes opening and closing procedures as per shift.
• Assist in the training and development of new or less experienced colleagues.
• Ensure compliance with all BGL Health & Safety procedures.

People

*         Ensure personal level of compliance within the BGL Academy is 100% at all times.

*         Maintain a strong network with fellow BGL golf retail colleagues to support robust collaboration.

Financial

*         Ensure all BGL procedures and policies are adhered to.

Customer Experience

• Ensure that all teams in golf retail consistently deliver outstanding service levels to achieve maximum customer satisfaction.

OUR VALUES:

We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times
• Create and have a positive impact on our local community.  Supporting regular neighbourhood events and working closely with society
• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife
• Support each other in everything we do, recognised, and develop each individuals potential
• Take complete ownership of their own actions and have pride in what they do
• Deliver to our customer’s consistent high levels of service, quality, and value in everything we do
• Look for alternatives to what we do seeking out and exploiting natural resources

***Job Description