Supervisor – Ninja Warrior Southampton

Join the Ninja Leisure team and lead the adventure!

Are you passionate about delivering unforgettable experiences and inspiring others? We’re looking for a motivated Supervisor to join our team at Ninja Warrior Southampton.

As a supervisor, you’ll be at the heart of the action — overseeing our ninja courses, giant inflatables, birthday parties, and private events. You’ll support and guide our team to deliver safe, exciting, and high-quality experiences for every guest who walks through our doors.

This is your chance to bring your energy, leadership, and customer service skills to a fun, fast-paced environment — and grow your career with us. We offer a competitive salary, annual bonuses, and fantastic staff benefits.

Role Details

• Job Title: Supervisor
• Reports to: Assistant General Manager / Duty Manager
• Responsible for: Team Members & Team Leaders on site
• Hours: 32 hours per week

Purpose of the Role

• To oversee daily operations and ensure the site provides a safe, high-quality, and enjoyable experience for all visitors.

Key Responsibilities

• Supervise and support Team Leaders and Team Members across all departments.
• Take full operational responsibility when senior managers are not present.
• Open and close the site, including security checks, compliance tasks, and setting alarms.
• Organise staff cover for absences and ensure the site is appropriately staffed.
• Oversee smooth delivery of all sessions, events, and birthday parties.
• Maintain safety standards by conducting checks, organising safety briefings, and monitoring health & safety compliance.
• Ensure the site is kept clean, safe, and well-presented at all times.
• Manage stock levels, storage, rotation, and reporting of any defects or maintenance issues.
• Support team communication, give feedback, and conduct regular 1-2-1s.
• Deliver excellent customer service, offering guidance and demonstrations when needed.
• Promote teamwork, uphold company standards, and ensure policies are followed.
• Complete any other tasks reasonably requested by the management team.

Development Opportunities

• First Aid training
• Champion roles: Internal Food & Beverage Auditor, Health & Safety Officer, Customer Service Officer
• Mental Health Champion
• Development pathway to Duty Manager

What We’re Looking For

We want someone who:

• Is a natural leader and team motivator
• Thrives in a fast-paced, customer-facing environment
• Has great communication and organisational skills
• Takes pride in maintaining high standards of safety, service, and presentation
• Supports and inspires others to succeed

Bring your leadership skills, positive energy, and customer-first mindset — and help make Ninja Warrior Southampton the ultimate family-friendly destination.