Membership & Events Assistant

  • Job Reference: BURMEMEVASST01
  • Date Posted: 8 July 2021
  • Recruiter: Burhill
  • Location: Walton on Thames
  • Salary: £23,000
  • Bonus/Benefits: Prestigious venue, Golf, Meals, Free Parking, commission inclusion
  • Sector: Administration, Front of House / Customer Service, Sales & Marketing
  • Job Type: Permanent
  • Contact: Burhill Group Limited
  • Email: careers@bglcompany.co.uk

Job Description

RESPONSIBLE FOR:

  1. Membership administration and co-ordinating events.

 

DAILY TASKS INCLUDE: 

  1. Membership administration for new and existing members.

  2. Assisting with annual membership renewals.

  3. Helping to plan and execute events.

  4. Display a strong knowledge of Burhill and our offerings.

  5. Assist the Sales team to improve relationships within the local community through Outreach and other events.

 

EVENT ASSISTANCE

  1. Prepare detailed function sheets.
  2. Ensure we have signed terms and condition forms in line with the company procedures along with correct deposits.
  3. Liaise with organisers regarding final numbers and requirements.
  4. Meet and greet the event organisers. Introduce them to the Food and Beverage co-ordinator on the day.
  5. Initiate follow up to events following the company procedure.
  6. Rebooking.

 

RESPONSIBILITIES:

  1. Assisting with events and the membership journey.
  2. Knowing the product.
  3. Being fully conversant with the Club’s Health and Safety policy and emergency procedures for fire and accident, reporting any accidents in the prescribed manner.

 

The ideal candidate will:

•            Have strong administrative skills

•            Able to use Excel efficiently

•            Previous record of data processing

•            Have great interpersonal skills

•            Be highly organised

•            Be passionate about delivering an exceptional customer experience

•            Have some knowledge of golf (but not essential)

 

 

The Membership and Events Assistant role is a full time position, working 40 hours per week over five days (evenings and weekends included)

This role comes with great benefits plus a base salary with bonus opportunities to increase your monthly earnings.

Benefits include:

•            Salary - £23,000

•            Commission scheme to increase earnings

•            Free on-site car parking

•            Complimentary lunches

 

OUR VALUES:

We expect all our staff to strive to:

 

  • Maintain open and honest communication with our customers, both internal and external, at all times.

 

  • Create and have a positive impact on our local community.  Supporting regular neighbourhood events and working closely with society.

 

  • Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.

 

  • Support each other in everything we do, recognised and develop each individual’s potential.

 

  • Take complete ownership of their own actions and have pride in what they do.

 

  • Deliver to our customer’s consistent high levels of service, quality and value in everything we do

 

  • Look for alternatives to what we do seeking out and exploiting natural resources.

 

Additional Information:

 

This Job Description has been prepared as a working document to identify the main areas of responsibility.  It is not intended to be a definitive statement of duties nor specifically exclude any tasks which may reasonably be required to be undertaken.