JOB DESCRIPTION

POSITION:                 Hemel Hempstead Adventure Golf Assistant

RESPONSIBLE TO:       Adventure Golf Manager

MAIN DUTIES:

Responsible for daily operations of the facility, to assist and serve customers ensuring exceptional customer service and utilisation of all sale opportunities. To create a positive and lasting impression of an exceptional family leisure attraction

To follow all company policies and procedures e.g, attendance, timekeeping, dress code, appearance.

RESPONSIBILITIES:

Serving

• Greet and serve customers in a friendly approachable manner. Offer menus, inform of specials, make suggestions and answer questions factually regarding Adventure Golf, food, beverage and service
• To operate the till as and when needed
• To interact with customers and ensure a positive experience through the point of sale
• Effectively upsell stock, drinks, snacks and gifts
• Check orders to ensure complete and correct, order meets presentation and quality standards.
• Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order
• Provide prompt service for all orders
• Clear tables and bar as customers are finished and suggest further sales
• Prepare and serve ice cream, crepes, coffees, soft drinks as per customer orders
• Maintain and follow sanitation & cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keep bar and service areas clean and tidy.
• Complete all necessary side work, including stocking shelves, replenishing ice cream and daily tasks as required.
• Completes opening and closing procedures as per shift
• Assist in the training and development of new or less experienced co-workers
• Complies with BGL personnel policies, procedures, health and safety procedures
• To reinforce health & safety notices and relay relevant information
• To undertake any further duties as requested by management