To help and encourage customers to have a fun experience, while observing safe sensible behaviour.

To assist in serving Customers at reception or Café as required

Major Objectives:

• Marshall the customers on Ninja Course
• Continuously monitor Health and Safety
• Demonstrate excellence in Customer Service
• Provide guidance to customers and demonstrate techniques if required
• Watch out for misbehaviour and clamp down
• Contribute to the smooth running of parties in co-ordination with caterer
• Serve on reception desk as required
• Take and check in bookings following health and safety rules- safety brief video and waivers signed and attached before banding.
• Answer telephone and make sales calls
• Take card payments
• Provide excellence in customer relations giving guidance and support
• Sell branded items at reception
• Issue coloured wrist bands
• Maintain cleanliness throughout day
• Assist in cleaning at end of the day including vacuuming park and cleaning wash rooms

Note: This job description is intended to outline the objectives and duties involved in the role but we are a small organisation and all staff are expected to pitch in where necessary 

Relationships

• Work closely with other Marshalls, Receptionists and Café Assistants engendering a close team working ethic.
• Work closely with Supervisors and Management in meeting objectives

Full Training will be given in all aspects of your role prior to you working alone.