VISION OF THE ROLE:

Contributes to the delivery of all aspects of the Food & Beverage operation, events and functions. 

To maximise revenue through casual / ad-hoc sales.

To safeguard the long-term success of Burhill Golf Ltd for its stakeholders, Food & Beverage Assistants will display determination and focus in supporting the Food and Beverage Manager to drive all elements of the Food & Beverage area to the highest level ensuring that Hoebridge is recognised as the premier family-centric golf and leisure destination of the surrounding area.

MEASUREMENT OF SUCCESS:

The Food & Beverage Assistant will be measured against key criteria:

Operating profit (derived from F&B, events, functions)

Annual measurement of staff engagement

Customer loyalty measured by Net Promoter Score (NPS)

Pass audits

Food & Beverage Manager reviews, General Manager reviews, operational feedback, and personal objectives

KEY RESPONSIBILITIES:

*         Maintain positive and effective relationships with members and guests through an active presence in the restaurant and events areas, ensuring all customers and members receive a warm welcome and consistent high standard of service. 

• Greets customers utilising names where possible.  Offers customers the menu and informs them of specials and menu changes, making suggestions, and answering questions regarding food, beverages, and service.

*         Assist in the care and maintenance of all assets, inventory, and resources of the Food & Beverage division.

*         Ensure that Health and Safety procedures are complied with at all times.

*         Ensure personal level of compliance within the BGL Academy is 100% at all times.

*         Ensure all BGL procedures and policies are adhered to.

• Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance.
   - Reviews daily bookings, functions sheets, table reservations etc.

• Effectively up sells other items on menu, e.g.,  appetisers, desserts, mixed drinks, wine, coffee, etc.

• Process orders through the ESP/check order system and serve as appropriate. 

• Check orders to ensure complete and correct order meets presentation and quality standards.  Serves courses at appropriate time intervals.  May package orders for take-out.
   - Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order.

• Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean in a timely manner.

• Completes all necessary side work, including filling salt/pepper shakers, separating linen, stocking of shelves and daily tasks as required.

• Completes opening and closing procedures as per shift.

*         Maintain a strong network with fellow Food & Beverage team members to support robust collaboration.

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OUR VALUES:

We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times
• Create and have a positive impact on our local community.  Supporting regular neighbourhood events and working closely with society
• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife
• Support each other in everything we do, recognised, and develop each individuals potential
• Take complete ownership of their own actions and have pride in what they do
• Deliver to our customer’s consistent high levels of service, quality, and value in everything we do
• Look for alternatives to what we do seeking out and exploiting natural resources