VISION OF THE ROLE:

Responsible for set-up, maintenance and operation of the retail and golf department.  To assist and serve our members/guests with the requested retail, reception and golf experience ensuring service excellence and maximises each sale opportunity for department and club. A knowledge of golf is essential and applicants should hold a current EGU Golf Handicap.

MEASUREMENT OF SUCCESS:

The Golf Operations Assistant will be measured against key criteria:

Operating profit (derived from retail income)

Customer loyalty measured by Net Promoter Score (NPS)

Retail audit

Head Professional reviews, operational feedback, and personal objectives

RESPONSIBILITIES:

Operations

• Reviews daily bookings, tee times, lessons, societies and events.
• Greets customers using name where possible.  Offers customers playing options and informs of daily offers and promotions.  Answers questions relating to retail and golf issues.
• Processes all telephone enquiries, green fee and other payments in a professional manner.
• Reconcile all transactions and process orders through the ESP/check order system in an appropriate manner.
• Offer assistance to customers on merchandise and facilities on offer.
• Complete daily tasks and duties in a timely fashion.
• Replenish shop stock and update promotions daily, ensure stock is secured out of hours.
• Maintain and well-presented retail area, with all items bar coded and security tagged.
• Maintain the highest level of security never leaving the retail area unattended.
• Completes opening and closing procedures as per shift.
• Assist in the training and development of new or less experienced colleagues.
• Ensure compliance with all BGL Health & Safety procedures.

People

*         Ensure personal level of compliance within the BGL Academy is 100% at all times.

*         Maintain a strong network with fellow BGL golf retail colleagues to support robust collaboration.

Financial

*         Ensure all BGL procedures and policies are adhered to.

Customer Experience

• Ensure that all teams in golf retail consistently deliver outstanding service levels to achieve maximum customer satisfaction.