VISION OF THE ROLE:

To support the General Manager with overall responsibility for the delivery and development of all aspects of the Adventure Leisure location and to ensure that customer expectations are consistently met or exceeded.

To maximise revenue through the upselling of retail products and food & beverage offering.

To nurture, develop and retain the Adventure Leisure team members.

To safeguard the long-term success of the Adventure Leisure division for its stakeholders, the Supervisor will display determination and focus in guiding all the elements of Adventure Leisure to the highest level ensuring that LOCATION is recognised as the premier family-centric leisure destination of the surrounding area.

MEASUREMENT OF SUCCESS:

The Supervisor will be measured against key criteria:

Operating profit (derived from income, retail and F&S sales)

Annual measurement of staff engagement

Customer loyalty measured by Net Promoter Score (NPS)

Audits

General / Assistant General Manager reviews, operational feedback, and personal objectives