MULLIGANS - CHELTENHAM 

MAIN DUTIES:

Responsible for daily operations of the facility, to assist and serve customers ensuring exceptional customer service and utilisation of all sale opportunities. To create a positive and lasting impression of an exceptional family leisure attraction

To follow all company policies and procedures e.g, attendance, timekeeping, dress code, appearance.

RESPONSIBILITIES:

Serving

• Greet and serve customers in a friendly approachable manner. Offer menus, inform of specials, make suggestions and answer questions factually regarding Adventure Golf, food, beverage and service
• To operate the till as and when needed
• To interact with customers and ensure a positive experience through the point of sale
• Effectively upsell stock, drinks, snacks and gifts
• Check orders to ensure complete and correct, order meets presentation and quality standards.
• Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order
• Provide prompt service for all orders
• Clear tables and bar as customers are finished and suggest further sales
• Prepare and serve ice cream, coffees, soft drinks as per customer orders
• Maintain and follow sanitation & cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keep bar and service areas clean and tidy.
• Complete all necessary side work, including stocking shelves, replenishing ice cream and daily tasks as required.
• Completes opening and closing procedures as per shift
• Assist in the training and development of new or less experienced co-workers
• Complies with BGL personnel policies, procedures, health and safety procedures
• To reinforce health & safety notices and relay relevant information
• To undertake any further duties as requested by management

Children’s parties

• Set up the party room according to specification on the events sheet
• Meet and greet all party guests, introduce yourself and explain party procedures
• Ensure health and safety protocol is announced in a child orientated manner and that its adhered too
• Encourage party guests with a warm and family focused positive attitude
• Serve party food, entertain guests with games and activities until end of party

Corporate / Adult functions

• Meet and greet ensuring your approachable for the duration of the function
• To recap function schedule, to assist with creating teams where needed and distribution of equipment
• Assist with serving of any required food / beverage
• Relay health and safety protocol
• Ensure event runs smoothly maintaining excellent customer service and attention to detail

Marketing and General Standards

• Arrive in correct uniform and on time
• Comply with BGL personnel policies and procedures and health and safety procedures 
• To undertake any further reasonable duties as requested by the management
• Work with Adventure Golf Management to develop revenue and maximize sales whilst maintaining excellence in quality and customer service

PERSON SPECIFICATION:

Essential

• Sociable with an outgoing personality!
• Ability to demonstrate excellent customer service and have the ability to communicate at all levels
• Child focused approach
• Personable & approachable to adults and children
• Be able to work alone and as part of a team
• Ability to work outside office hours, including evenings, weekends, public holidays
• Flexible around working hours and shift pattern
• The ability to build good working relationships with team members and customers
• Ability to work in a fast paced environment

OUR VALUES:

We expect all our staff to strive to: 

• Maintain open and honest communication with our customers, both internal and external, at all times.
• Create and have a positive impact on our local community.  Supporting regular neighbourhood events and working closely with society.
• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
• Support each other in everything we do, recognised and develop each individual’s potential.
• Take complete ownership of their own actions and have pride in what they do.
• Deliver to our customer’s consistent high levels of service, quality and value in everything we do.
• Look for alternatives to what we do seeking out and exploiting natural resources.