An exciting opportunity has arisen! We currently have a vacancy at Southampton Ninja Warrior for a Duty Manager.

Southampton Ninja Warrior is a bustling and expansive site which has recently undergone a significant investment, with ongoing revitalisation efforts requiring strong leadership. The team in place is not only passionate but also highly experienced, ready to take on new challenges.

Job description:

CAN YOU BEAT THE WALL AND ARE UP FOR A NEW AND EXCITING CHALLENGE!

Come and join us in our fantastic concept in Southampton at Ninja Warrior.

We’re on the lookout for an experienced Duty Manager who will scale new heights to make sure our Southampton venue 'beats the wall'!

If reading this is stirring your inner Ninja, read on‿.

Wanted: Duty Manager (Full-time) in Southampton

We are looking for an energetic, talented, enthusiastic, customer focused individual with excellent aptitude for operational management.

Our most successful Duty Managers are ones who put their people first because they get that their success depends upon having a strong team around them. Being a great coach, and providing on-going support to develop your large team, will come naturally to you. You will be responsible for your venues NPS, which means the delivery of outstanding customer service is critical.

Main Responsibilities:

• **Customer Service—delivering **outstanding customer service is critical
• **Team Management—**Management of the team on shift, rota, delegation of tasks, team meetings and one to one reviews.
• People Development and Training—lead the recruitment, induction and training of all employees. Promote the group Vision, Mission and Values as part of the on-going team development.
• Health and Safety Compliance—to provide a safe and fun Ninja experience, while ensuring that our company policies, procedures and guidance are always adhered to. Continuously monitor Health and Safety.
• Financial controls—review performance, analyse results and report the metrics, whilst looking for enhancements
• Operational Management—to ensure smooth running of the venue whilst completing opening and closing shifts.
• **Problem solving **ability to think on your feet and confidence decision maker

Company Description:

Privately owned by members of the Guinness family and founded in 1926 to manage the estates of the then Lord Iveagh, we come with pedigree whilst also being serious about fun.

Burhill Group Limited, the proud owners of an outstanding collection of golf clubs, a rapidly expanding range of indoor and outdoor adventure golf venues, state of the art health & fitness venues, a 15th century lodge, and a diverse portfolio of real estate. Ninja Leisure Limited is a subsidiary company of Burhill Group, with venues in Sheffield, Southampton, Milton Keynes and Swansea joining the family soon! We are an equal opportunities employer.

Pay, Perks and Benefits

• Training and Professional Development Opportunities.
• Career progression opportunities.
• A friendly and helpful Support Team.
• A network of experienced GM and AGM’s who are always happy to help

Job Type: Full-time

Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Holidays
• Weekend availability

Experience:

• Supervising experience: 3 years (preferred)
• Hospitality: 1 year (preferred)
• Customer service: 3 years (preferred)
• Management: 3 years (preferred)

Licence/Certification:

• First Aid Certification (preferred)

Work Location: In person 40h per week.