Duty Manager - Mulligans Cheltenham
- Posted 04 October 2025
- Salary £22,776
- LocationCheltenham
- Job type Fixed Term - Part Time
- Discipline Adventure Leisure
- Reference002786
- Contact Email manager.cheltenham@mrmulligan.com
About the role
Fixed Term Maternity Cover Contract: November 2025 to October 2026.
32 Hours Per week. Overtime Avaliblie.
KEY RESPONSIBILITIES:
Operations
* Overall responsibility for designated shifts in absence of GM / AGM- including people management of all on-shift team members
* Maintain positive and effective relationships with customers and colleagues.
* Assist with the care and maintenance of all assets, inventory, and resources of the location.
* Monitor all areas of the operation and manage issues / incidents in a timely manner.
* Plan daily / weekly rota with GM / AGM as required.
* Handover to be completed during shift changes.
* Opening and Closing Venue at advertised times.
* Ensure compliance with all BGL Health & Safety procedures.
Financial
* Implement and monitor all financial controls and ensure personal responsibility for all cash handling.
* Complete month end procedures for retail in line with BGL company stock taking procedures.
* Adhere and monitor compliance of purchasing policies and procedures.
* Ensure all BGL procedures and policies are adhered to.
Customer Experience
- Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.
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OUR VALUES:
We expect all our staff to strive to:
- Maintain open and honest communication with our customers, both internal and external, at all times
- Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society
- Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife
- Support each other in everything we do, recognised, and develop each individuals potential
- Take complete ownership of their own actions and have pride in what they do
- Deliver to our customer’s consistent high levels of service, quality, and value in everything we do
Look for alternatives to what we do seeking out and exploiting natural resources