Duty Manager - Mulligans Cheltenham

Posted 04 October 2025
Salary £22,776
LocationCheltenham
Job type Fixed Term - Part Time
Discipline Adventure Leisure
Reference002786
Contact Email manager.cheltenham@mrmulligan.com

About the role

Fixed Term Maternity Cover Contract: November 2025 to October 2026.

32 Hours Per week. Overtime Avaliblie. 

 

KEY RESPONSIBILITIES:

 

Operations

*       Overall responsibility for designated shifts in absence of GM / AGM- including people management of all on-shift team members

*       Maintain positive and effective relationships with customers and colleagues.

*       Assist with the care and maintenance of all assets, inventory, and resources of the location.

*       Monitor all areas of the operation and manage issues / incidents in a timely manner.

*       Plan daily / weekly rota with GM / AGM as required.

*       Handover to be completed during shift changes.

*       Opening and Closing Venue at advertised times.

*       Ensure compliance with all BGL Health & Safety procedures.

 

Financial

*       Implement and monitor all financial controls and ensure personal responsibility for all cash handling.

*       Complete month end procedures for retail in line with BGL company stock taking procedures.

*       Adhere and monitor compliance of purchasing policies and procedures.

*       Ensure all BGL procedures and policies are adhered to.

 

Customer Experience

  • Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.

 

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OUR VALUES:

We expect all our staff to strive to:

  • Maintain open and honest communication with our customers, both internal and external, at all times
  • Create and have a positive impact on our local community.  Supporting regular neighbourhood events and working closely with society
  • Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife
  • Support each other in everything we do, recognised, and develop each individuals potential
  • Take complete ownership of their own actions and have pride in what they do
  • Deliver to our customer’s consistent high levels of service, quality, and value in everything we do

Look for alternatives to what we do seeking out and exploiting natural resources