RESPONSIBLE TO:       Health & Fitness Manager & Cleaning Supervisor

MAIN DUTIES:

The delivery of excellent customer services at all times to ensure customer satisfaction. To ensure all our facilities are cleaned and maintained to a high standard.

RESPONSIBILITIES:

*         The job of a cleaner is to ensure that all the areas of the club assigned for cleaning are kept clean and hygienic.

*         To complete all work as outlined in your daily cleaning schedule which includes but not a full list:

1.      Maintains public restrooms & changing room facilities, ensuring that restrooms are fully stocked, counter-tops are kept clean, waste receptacles are emptied as needed, and floors are kept in a safe and clean condition

2.      Maintain changing room facilities ensuring showers, floors, lockers, countertops, are all kept clean and tidy and stock is replenished.

3.      Check on all poolside facilities including indoor & outdoor pool areas, clearing any rubbish and removal of access water on floors, tidy and clean outdoor furniture and monitor members behaviour ensuring all club rules are adhered to. 

4.      Areas for cleaning will consist of, Reception, Health & Fitness Club, Driving Range, Kelvedon Suite and Golf Changing Facilities. Other help and support areas are restaurant and outdoor patio areas.  

*         Safely handle and store chemical substances and cleaning products and know how to properly dispose of waste.

*         Work with electrical appliances (hoovers, wet vacs for example) and make sure they are safe to use and stored correctly

*         Keep up to date with BGL compliance training and comply with company policies and procedures.

*         Work alongside and support work colleagues with shift cover and be flexible within your working hours

*         Create a positive and approachable impact on all our members and guest, greeting them with a hello or good morning/afternoon or evening.

WORKING CONDITIONS:

*         You will be required to work afternoons and evenings. 

*         You will be working in some cold, hot and humid environments. 

Staff Benefits:

*         Free Golf, and use of the driving range at any club, free use of Health club and reduction in family & friends’ membership.

*          Staff discount on retail products an any of our Pro shops

*         Discounts on our main food menu

*         Ride to work scheme

*         Training and development

*          Recognition and rewards

OUR VALUES:

We expect all our staff to strive to:

*         Maintain open and honest communication with our customers, both internal and external, at all times.

*         Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society.

*         Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting local wildlife.

*         Support each other in everything we do, recognised and develop each individual potential.

*         Take complete ownership of their own actions and have pride in what they do.

*         Deliver to our customer’s consistent high levels of service, quality and values in everything we do.

*          Look for alternatives to what we do seeking out and exploiting natural resources