Overall responsibility to support the Course Manager and Deputy Course Manager for the day-to-day management of the golf courses, driving range outfield, equipment, and greenkeeping team.

To continually improve and maintain the golf course and driving range outfield conditions to the highest possible standard utilising all available resources.

To support with the development and retention of the team.

MEASUREMENT OF SUCCESS:

The First Assisntant will be measured against key criteria:

Course Audits

Operating profit (derived from golf revenue/membership)

Annual measurement of staff engagement

Customer loyalty measured by Net Promoter Score (NPS)

Audit

General Manager reviews, guest/member reviews, operational feedback, and personal objectives

KEY RESPONSIBILITIES:

Strategic

* Assist the management team to ensure that all aspects of the greenkeeping team are aligned with the overall strategy for the club.

* Work with the management team to produce supporting operational plans for greenkeeping that will contribute to achieving the objectives set out in the strategic plan.

* Contribute to the preparation and regularly review the business plan for greenkeeping

Keep abreast of changes in the golf market in which the Wycombe Heights Golf Centre* operates and use this knowledge to identify opportunities for all areas of greenkeeping.

Operations

* Continually review and develop standard operating procedures for greenkeeping to enhance member and guest satisfaction whilst maximising revenue and profitability.

Achieve a minimum of 90%* in the audit.

* To actively participate in the various tasks required in the maintenance of the property. Including (but not limited to) mowing, hole-changing, divot-filling, bunker raking, aerating, top dressing, fertilising, watering, spraying and pest control etc.

• To organise and participate in project works such as green, tee and bunker renovation, turfing, seeding, path work, irrigation, drainage, and fairway renovations etc.
• Understand fertiliser and pesticide rates, calibrations and maintain records. Maintain up to date spraying qualifications.
• Maintain the effective operation of the irrigation system.

* Manage projects, monitor and evaluate their success as required.

* Oversee the care and maintenance of all assets, inventory, and resources of the greenkeeping division.

• To operate all the golf course equipment and golf buggies, including servicing and repair schedules.
• To participate in and supervise the maintenance of all golf course operations, soil processing and general maintenance work to include around the clubhouse and maintenance buildings.

* Monitor turf quality, including checking for pests, diseases, soil moisture and thatch levels. Produce action plans to remedy poor turf situations.

* To present the driving range outfield to the highest possible standard. This includes routine work throughout the year to maintain and improve the grass on the outfield.

* Support the the management team to develop and implement Health and Safety procedures that comply with up-to-date legislation, ensure they are clearly communicated, effectively monitored, and regularly reviewed.

* Prepare for, attend, and contribute to departmental and organisational meetings in the Course Managers absence.

* Assist in a duty manager capacity as requested by the General Manager.

* Deputise for the Course Manager as required.

People

* People Management - ensure all team members are performing to their optimum ability, recognising and rewarding high and exceptional performance and performance managing under or poor performers.

* Regular, relevant and timely communication across the teams to ensure full understanding and transparency of company objectives and performance.

* Support the the management team in the training and support of all staff members, taking overall responsibility for their welfare and their development.

* * Maintain a strong network with fellow BGL Greenkeeping team members to support robust collaboration.

* Maintain a high level of communication with the membership and guests.

* Uphold the traditions of Burhill Golf Club, maintaining the formality of working with the committee whilst adopting a progressive and positive agenda on behalf of BGL and its shareholders.

Customer Experience

• Ensure that all teams in the golf business consistently deliver outstanding service levels to achieve maximum customer satisfaction.

OUR VALUES:

We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times
• Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society
• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife
• Support each other in everything we do, recognised, and develop each individuals potential
• Take complete ownership of their own actions and have pride in what they do
• Deliver to our customer's consistent high levels of service, quality, and value in everything we do
• Look for alternatives to what we do seeking out and exploiting natural resources