Food and Beverage

WYCOMBE HEIGHTS GOLF CENTRE

MAIN DUTIES 

To work closely with the Food and Beverage team in running the food and beverage operation for the golf centre; manage co-workers while maintaining excellence in quality control and excellent customer relations. Learn all aspects of the Food and Beverage Manager duties.

Principal Accountabilities:  

*         Manages all food and beverage service outlets with a hands on approach in the absence of the Food and Beverage Manager, which may include bar/lounge, restaurant, casual dining, catering department, kitchen, and convenience cart, and co-ordinates to achieve qualitative/quantitative goals and ensure customer satisfaction.

*         Ensures that co-workers meet all standards for performance, appearance and service provision, determines assignments and division of responsibilities.

*         Maintains existing food and beverage programmes that ensure the highest possible quality of food service to meet customer expectations and assure repeat business.

*         Conducts club tour of property to ensure clean and tidy operation.

*         Ensures that all policies and procedures related to the operation of the Food and Beverage department are enforced and implemented appropriately, including personnel management, sanitation, food preparation and storage, alcoholic beverage service, cash and credit card processing,  till operations, stock control and health and safety.

*         Ensures that adequate inventories are maintained, secured and storage is provided.

*         Reviews all bookings for catered activities, ie: functions, weddings and meetings, and ensure all appropriate preparation is made in advance.

*         Solicits and handles customer enquiries, comments, suggestions and concerns to provide answers or determine solutions.  Follows up with customers to ensure satisfaction.

*         Conducts staff meetings with and post notices for co-workers to communicate goals, events and any changes to policy and/or procedure.

• Provides feedback to Food and Beverage Manager regarding such things as customer comments, ideas for service improvement, strategies for revenue growth, and health and safety issues.

*         Complies with BGL personnel policies and procedures and health and safety procedures

• To undertake any further duties as requested by the management. 

 
This Job Description is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties as flexibility in meeting Company and guest needs is required by all employees.
 

OUR VALUES:

We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times.

• Create and have a positive impact on our local community.  Supporting regular neighbourhood events and working closely with society.

• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.

• Support each other in everything we do, recognised and develop each individuals potential.

• Take complete ownership of their own actions and have pride in what they do.

• Deliver to our customer’s consistent high levels of service, quality and value in everything we do

• Look for alternatives to what we do seeking out and exploiting natural resources.