Position:                               Health & Fitness Membership Sales Executive

Responsible to:                  Sales Manager & Group Sales Manager

Main Responsibilities:

• Achieve monthly and annual sales targets for Membership.
• Achieve the required KPI’s for performance.
• Support colleagues to ensure the club achieves its Events and Group Golf targets.
• To assist in ensuring that members receive the best possible journey.

Daily tasks include:

• Handling Telephone enquiries following the company standard.
• Touring prospective members around the club following the company standard.
• Responding to Web Enquiries within one hour by telephone where possible.
• Processing prospect information accurately onto the prospect system and following up all enquiries by setting actions on the prospect system accordingly.
• Processing new memberships onto the system accurately and correctly.
• Making a minimum of 20 outgoing quality contacts per day on the telephone.
• Generating new leads as per the activities agreed on the planner.
• Contributing to the planner by putting ideas forward and carrying out activities on the planner set by the Sales Manager.
• To pursue opportunities for future business and seek marketing opportunities.

Responsible for:

• Knowing the product.
• Ensuring that all sales procedures are being correctly implemented and used to generate new leads and convert enquiries to business.
• Understand key competitors and monitor their activity and pricing structures.
• Support the Sales Manager in ensuring social media accounts are updated with engaging content to attract interest in our pages.
• Working to improve own conversion rates.
• Being self-sufficient on lead generation, through effective follow up calls, initiating referrals, outreaching and any other means deemed necessary by the Manager. 
• Meeting deadlines. 
• Supporting colleagues in assisting them achieve their targets.
• Being fully conversant with the Club’s Health and Safety policy and emergency procedures for fire and accident, reporting any accidents in the prescribed manner. 
• Take on any additional duties as requested by the Club Management team.