VISION OF THE ROLE:

To support the General Manager with overall responsibility for the delivery and development of all aspects of the Ninja Leisure location and to ensure that customer expectations are consistently met or exceeded.

To maximise revenue through the upselling of retail products and food & beverage offering.

To nurture, develop and retain the Ninja Leisure team members.

To safeguard the long-term success of the Ninja Leisure division for its stakeholders, the Team Leader will display determination and focus in guiding all the elements of Ninja Leisure to the highest level ensuring that Ninja Warrior is recognised as the premier family-centric leisure destination of the surrounding area.

MEASUREMENT OF SUCCESS:

The Team Leader will be measured against key criteria:

Operating profit (derived from income, retail and F&S sales)

Annual measurement of staff engagement- including BGL compliance

Customer loyalty measured by GX score and online

Audits

Quarterly reviews, operational feedback, and personal objectives

KEY RESPONSIBILITIES:

Strategic

• Influence and positively manage the development of organizational culture putting the team and their continued development / challenge at the forefront.

Operations

• Maintain positive and effective relationships with customers and team members through an active presence in the front areas.

• Continually review and develop standard operating procedures to enhance customer satisfaction and health and safety

• Contribute to achieving a minimum of 90% in all venue audits.

• Support management with the care and maintenance of all assets, inventory, and resources of the location.

• Assist the management in implementing Health and Safety procedures that comply with up-to-date legislation, ensure they are clearly communicated, effectively monitored, and regularly reviewed.

• Prepare for, attend, and contribute to departmental and organisational meetings as required.

• Ensure compliance diaries and checks are competed accurately and within a timely manor.

People

• People Management – ensure all team members are performing to their optimum ability, recognising and rewarding high and exceptional performance and performance managing under or poor performers.

• Regular, relevant and timely communication across the teams to ensure full understanding and transparency of company objectives and performance.

• Ensure direct reports receive a (minimum) monthly 121, regular completion of their Timeline and Employee Feedback Forms are completed as required.

• Ensure direct reports receive performance support utilising the structure and process provided by the company.

• Ensure personal and team compliance within the BGL Academy is 100% at all times.

• Maintain a strong network with fellow Adventure Leisure Supervisors to support robust collaboration.

Financial .

• Assisting and performing outbound sales task and calls

• Achieving sales targets for function and group bookings

Customer Experience

• Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.

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OUR VALUES:

We expect all our staff to strive to:

• Maintain open and honest communication with our customers, both internal and external, at all times

• Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society

• Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife

• Support each other in everything we do, recognised, and develop each individuals potential

• Take complete ownership of their own actions and have pride in what they do

• Deliver to our customer’s consistent high levels of service, quality, and value in everything we do

• Look for alternatives to what we do seeking out and exploiting natural resources