Team Member

Posted 05 July 2025
Salary £10-£12.21
LocationNewcastle upon Tyne
Job type Zero Hours
Discipline Adventure Leisure
Reference001803
Contact Email manager.newcastle@mrmulligan.com

About the role

MAIN DUTIES:

Responsible for daily operations of the facility, to assist and serve customers ensuring exceptional customer service and utilisation of all sale opportunities. To create a positive and lasting impression of an exceptional family leisure attraction.

To follow all company policies and procedures e.g, attendance, timekeeping, dress code, appearance.

RESPONSIBILITIES:

Serving

  • Greet and serve customers in a friendly approachable manner. Offer menus, inform of specials, make suggestions and answer questions factually regarding Adventure Golf, food, beverage and service.
  • To operate the till as and when needed
  • To interact with customers and ensure a positive experience through the point of sale.
  • Effectively upsell stock, drinks, snacks, food and gifts
  • Check orders to ensure complete and correct, order meets presentation and quality standards.
  • Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order.
  • Provide prompt service for all orders.
  • Clear tables and bar as customers are finished and suggest further sales.
  • Maintain and follow sanitation & cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keep bar and service areas clean and tidy.
  • Complete all necessary side work, including stocking shelves and daily tasks as required.
  • Completes opening and closing procedures as per shift.
  • Assist in the training and development of new or less experienced co-workers.
  • Complies with BGL personnel policies, procedures, health and safety procedures.
  • To reinforce health & safety notices and relay relevant information
  • To undertake any further duties as requested by management.

Children’s parties

  • Set up the party area according to specification on the events sheet.
  • Meet and greet all party guests, introduce yourself and explain party procedures.
  • Ensure health and safety protocol is announced in a child orientated manner and that its adhered too
  • Encourage party guests with a warm and family focused positive attitude.
  • Serve party food, entertain guests with games and activities until end of party.

Corporate / Adult functions

  • Meet and greet ensuring your approachable for the duration of the function.
  • To recap function schedule, to assist with creating teams where needed and distribution of equipment.
  • Assist with serving of any required food / beverage.
  • Relay health and safety protocol.
  • Ensure event runs smoothly maintaining excellent customer service and attention to detail!

Marketing and General Standards

  • Arrive in correct uniform and on time.
  • Comply with BGL personnel policies and procedures and health and safety procedures.
  • To undertake any further reasonable duties as requested by the management.
  • Work with Adventure Golf Management to develop revenue and maximize sales whilst maintaining excellence in quality and customer service.

OUR VALUES:

We expect all our staff to strive to:

  • Maintain open and honest communication with our customers, both internal and external, at all times.

  • Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society.

  • Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.

  • Support each other in everything we do, recognised and develop each individual’s potential.

  • Take complete ownership of their own actions and have pride in what they do.

  • Deliver to our customer’s consistent high levels of service, quality and value in everything we do.

  • Look for alternatives to what we do seeking out and exploiting natural resources.

Job Types: Part-time, Permanent, Zero hours contract

Pay: £10-£12.21 per hour

Expected hours: 10 – 20 per week

Benefits:

 

  • Company pension
  • Discounted or free food
  • Employee discount

 

Schedule:

 

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

 

Experience:

 

  • Hospitality: 1 year (preferred)
  • customer service: 1 year (preferred)

 

Work authorisation:

 

  • United Kingdom (required)